"James and Johnny were great. James did a magnificent job of designing a covered porch that was affordable and significantly exceeded my expectations of quality, “do not miss-understand” this is a huge compliment. This was one of several changes I had done but the most important to me. This porch is my favorite room of the house, bar-none. All the other improvements went terrific, but I really can’t express in words how much I like this porch.
Johnny visited daily during all work and though it was almost transparent to me all contract work was done cleanly, on time, with respectful contractors. But, the best was the communication. This was a critical component for my overall satisfaction. Personal interaction, knowledgeable answers to all questions and immediate responses to any concerns. I have no suggestion how he could do what he does any better.
This spirit of customer service sets Shea apart to me as a company. For me the customer, Shea is not Shea. Shea is people like James and Johnny. Their exceptional professionalism and desire to provide the customer an experience that exceeded expectations is all I know of Shea."
--- Homeowner in South Carolina
"I wanted to write to you to express my gratitude for your professional manner and high standards of excellence. You and your staff were always prompt, courteous and tidy. We love our new windows. They are beautiful!!! Thank you for taking the time to help us review our window needs. It was very important to maintain the architectural integrity of our older home. I feel that we accomplished this and improved our energy efficiency as well. I will highly recommend your company to my friends. It is so refreshing to conclude a home improvement project feeling that you are completely satisfied and impressed!"
---Homeowner in Charlotte
"I am very satisfied with the work that Shea Custom completed at my home. I appreciated Charlie's willingness to draw up multiple plans to accommodate our needs. The work is very high quality and I look forward to working with Shea Custom again on additional projects."
--- Homeowner in Concord
"You have a very good team, respectful and professional, and I felt very comfortable with having them in my home. It's to your credit for assembling such a quality crew."
--- Homeowner in Ballantyne
"I've appreciated your quick follow-up in coordinating times/details and the good team of craftsmen you've assembled to work on both of our homes. I will definitely recommend you to friends who may be in the market for a remodel as well."
--- Homeowner in Piper Glen, Charlotte
"Good schedule and great performance by all involved. The room looks better every day, fantastic job. "
--- Homeowner in Ballantyne
"The painting looks great and everything is looking awesome...love the kitchen, laundry room and family room!"
--- Homeowner in Charlotte
"I am happy with Shea's work. Charlie ensured that everything was done in a timely manner. I found most of your contractors are easy people to deal with. I have recommended Shea."
--- Homeowner in Charlotte
"I think Shea Custom did a fabulous job. They were fast, performed quality work and did what they said they were going to do. Staff was nice and willing to do whatever was needed. I was very happy with the whole process."
--- Homeowner in The Palisades in Charlotte
"Thanks for your help, our re-roofing is now complete. Brian and his crew did a great job. In fact they only took one and half days to finish."
--- Homeowner in Davidson, NC
"WOW...so professional! I am very satisfied with the work Shea Custom did at my home. The work went well and on schedule. I am thrilled with the floors, they are beautiful."
--- Homeowner in Charlotte
"Our kitchen is transformed with the new granite countertops! It really looks amazing. The entire operation was seamless, and it was great being able to go to the granite warehouses and pick out our own color and slabs. The fact that it was all included, installation, ripping out and hauling away the old counters, and even the new sink, was fantastic. Thank you!"
--- Homeowner in Matthews
"Thank you for your help and we are looking forward to a long term relationship."
--- Homeowner in Charlotte
"The experience we had with Shea Custom was great, I will compliment the communications from Charlie, knowing was what happening daily was a great plus to this process. I would have liked the time to be shorter but nonetheless I do understand that things happen that makes it hard to keep an original estimated schedule but again to keep the client informed at all times was key to make this job great. Another great thing was that Charlie was very responsive and always got back to us promptly and when there was a question about something he addressed it without hesitation."
---Homeowner in Charlotte
"Overall we thought things went very smoothly and professionally. Charlie overall was great to work with and the subs were very good as well, particularly the painters and concrete folks."
---Homeowner in Cabarrus County
"We couldn't ask for a better experience. From day one, everything went as expected or better than expected. The bottom line is the job was completed on time and under budget. Two things that are rare in the remodeling business. We knew exactly where we stood on outstanding items. I would recommend Shea Custom to any of my friends."
---Homeowner in South Charlotte
"We are very happy with our new bathroom addition. Charlie worked hard to keep us on schedule and moving along and 98% percent of the work was done within the two week timeframe as promised. I was able to come and go as needed and not be a hostage to workers being in my home. Everyone was professional. Charlie is very good at managing a project. The bathroom looks great."
---Homeowner in South Charlotte
"We have had two major renovations prior to Shea's renovation. Your performance was by far the best in all areas. These areas include the following:
- Charlie was always prompt.
- His outline of payments/budget was clear and he stuck to the budget.
- Charlie was always available to me if I had a concern or questions.
- The work was done on time as scheduled.
- Workers cleaned up site.
- Charlie’s advice and help prioritizing our project and future projects was invaluable.
I was thoroughly impressed with Shea and specifically Charlie. I look forward to working on our next project with him! I have already recommended your services and will continue to do so!"
---Homeowner in Charlotte
"I am very pleased with the work Shea did in completing my renovations. The work was done in a timely manner and very professional. I would gladly recommend Shea to others."
--- Homeowner in Waxhaw
"Dear Charlie,
Thank you for all of your hard work. The porch looks fabulous! We are thrilled with our Shea product once again. And, thank you for the vanilla from Mexico. You are the best!"
--- Homeowner in Waxhaw
"You have done an EXCELLENT job for us on these projects, and it appears that you really enjoy what you do. We like your sense of humor, your attention to detail, and your motivation to get things done in a timely manner. We've enjoyed working with you, and have always felt you were advocating and working hard for us. "
--- Homeowner in Cabarrus County
"Thanks for all your help. I am really excited and feel like this remodel will make a big difference."
---Homeowner in Charlotte
"All of the work is completed to our satisfaction. Charlie was very easy to work with. He was great about keeping us up to date on what was going on with the remodel. We felt confident that Shea would do a great job, and we were not disappointed. We are very pleased with the remodel and would recommend Shea to friends who need remodel work done. We also wanted to mention that the painters did a great job. They were very nice, did great work, and went out of their way to be sure that we were pleased with their work. I would certainly use that crew in the future if I needed painting done."
--- Homeowner in Waxhaw
"Thanks for everything Charlie! You have been awesome and we are SOOOOOOOOOOOOOO happy with the remodel!"
--- Homeowner in Charlotte
"Charlie was one manager of three contracting services we had requested proposals and bids for the renovation of an existing screen porch. Our desire was to make this area into a year-round room. Actually, Shea was not the lowest bid but did provide all the amenities needed to meet our goal and in consideration of all the bids, subsequently was chosen. Shea started the following Monday as promised. I found out quickly that Charlie had one very irritating habit of answering emails immediately. This kept me abreast of all work during the duration of the project, not only what was happening but more importantly, what was going to happen next. In all seriousness, the work performed by Shea Custom and their subcontractors exceeded expectations. We love the new addition and would recommend Shea Custom to any prospective client."
--- Homeowner in Charlotte
"I was very pleased with the work that was done in getting my home ready for closing for the client who was purchasing. All the work was done in a timely matter and the buyer was pleased with the work performed on my home. Charlie did a great job coordinating with all of the trades on the day the work was to be performed. I was pleased with the work and will gladly refer Shea Custom to anybody looking for assistance on a home improvement project (already referred my Dad and brother)."
--- Homeowner in Charlotte
"Let me begin by saying that we are immensely enjoying our screened patio and bonus room. Both rooms, built simultaneously, were a tremendous success and the final products are superb.
Charlie was an excellent project lead. We cannot stress enough how superb of a job he did at coordinating the many crews of workers who went in and out of the house. His communication skills and organization were very impressive. We felt very confident with the projects in his hands, and knew that if we had a request, it would be addressed immediately. Charlie was in constant contact with us about what to expect, and was also sensitive to our special circumstances. He demonstrated attention to detail and expected the same from those who worked for him. As an added bonus, he was always professional, had a very friendly disposition, and a great sense of humor.
Regarding the various crews who worked here, we have mixed reviews. The framing crew (headed by Juan) and the electrical crew were both extremely friendly, professional, and did a terrific job. They worked hard and for long hours without complaint. Other workers I met were Frank, the screen installer, the door installer, the trim guys, and the cleaners (led by Carol). Although I didn’t get all their names, they were a pleasure to work with and did a terrific job. I felt comfortable having all of them in my home.
Two crews left us with some disappointment. The HVAC crew lacked general friendliness, and left the largest mess due to failure to use drop cloths over the carpets. I cleaned up after them, and Charlie apologized profusely for their neglect. And finally, the painting crew had much difficulty with our job. Finally, after three attempts, Charlie brought in someone different to finish the job. For our inconvenience, Charlie had an extra door painted for us and sent the cleaners over an extra time.
Overall, we would not hesitate to hire Shea Custom and Charlie again for our future home re-modeling projects. Like I said at the beginning, the end products are superb. We have already recommended Shea Custom to many of our friends and neighbors. We wish to thank everyone who contributed to the success of these projects."
---Homeowner in Charlotte
"The work was done professionally and to our satisfaction. We really liked how the coordination of the jobs from the different sub contractors were lined up back to back which allowed for things to get completed fast. We also liked that Charlie was able to meet after business hours to meet our needs. I would definitely use Shea Custom again and refer my friends and neighbors."
---Homeowner in Charlotte